Landmark Group investigates unauthorised access to Shukran loyalty member data

Dubai-based retailer Landmark Group says an unauthorised party accessed customer information held by its Shukran loyalty programme. The company says it contained the access, opened an investigation and informed the authorities. It has not said how many members are affected; members who received a text message from the company may be among them.

Confirmed

According to the company, the data accessed includes names, contact details and dates of birth. Payment card details are not stored on its systems and were not affected; points, balances and the app keep working normally.

What to do

Shukran members: expect phishing calls, SMS, e-mails and WhatsApp messages that mention Landmark or its brands; do not share one-time codes (the company asks for them only in store or in the app).
Organisations running loyalty programmes in the region: review who can query customer records and alert on bulk exports.

Sources

gulfnews.com · Landmark Group Alerts Shukran Members on Data Breach, Advises Vigilance · date unknown
khaleejtimes.com · Shukran members' personal data accessed in data breach, but card details safe · date unknown
www.thenationalnews.com · UAE's Landmark Group probes data breach at its Shukran loyalty programme · 2026-11-11

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